WHY ARE THERE SO MANY GATES AND LATCHES?

We use two layers of management between dogs. Many of our clients send dogs who can not be with other dogs. We are very committed to safety so each dog is provided with a secure, comfortable space of their own. The gates offer us another advantage of teaching the boarding dogs to ‘ask permission’ when moving through an environmental space. This help curbs dogs rushing doors, encourages impulse control and helps dogs develop an appropriate repertoire of social behaviours.


WHY AREN’T THE DOGS ALL TOGETHER OR IN OUTDOOR KENNELS?

We offer a somewhat hybrid environment. We are not a kennel but we also don’t allow large dog groups. Our house was born out of a need our clients from Petintel.ca continuously expressed; a safe environment with skilled people who would offer a balanced experience for their dogs while they were away. We provide a comfortable, private, indoor living spaces for each guest dog.


IS SOMEONE HOME 24 HOURS/DAY?

We have an attendant who lives on-site and is employed to care for the animals and the home. The attendant does leave the premise for periods of time for personal items or to offer transport for client dogs. The general rule is that dogs are not left in their suites during the day (between 9am-9pm) for more than 4 consecutive hours.


HOW DO YOU CARE FOR MULTIPLE DOGS INDEPENDENTLY?

The dogs are rotated throughout the day getting indoor time free on the main floor (‘couch cuddles’, training socializing etc.) and time out in the two different yards.

Each dog guest sleeps in their independent areas and is confined there multiple times a day for short periods. We offer a balance day of play & rest. Dogs are provided with activities such as chewing and puzzle toys for independent stimulation. Most often our dog guests become quite comfortable in their rooms and are very happy to return to them after their turn out.


WHO RUNS THE HABITAT?

We have a team of trainers/behaviour coaches from Pet Intel. who participate in and contribute to the Habitat regularly. The owner and Behaviour Specialist, Jessica O’Neill, works closely with the attendant and clients to ensure things are running smoothly and each dog is receiving excellent care. The Attendant lives on premise and is employed to care for the guests and the home.


HOW WILL I KNOW HOW MY DOG IS DOING WHILE I’M GONE?

We stay well connected to our clients when their dog(s) is/are in care. We typically created a group chat on Facebook Messenger to be able to quickly send video and photo updates. This way clients can also reach out anytime if they are thinking about their furry pal while away. We are also happy to send updates by text or email as requested.


WHY ARE WE NOT ALLOWED TO COME INSIDE AND PICK-UP AND DROP-OFF?

When we first opened our doors in 2016 we initially allowed clients to come inside for a coffee when they arrived. As much as this made our human clients happy, it left our dog clients less than thrilled. Not only did this mean our attendant wasn’t working with the them through this ‘visiting’ period, but we found that the dog in transition was not able to settle as well after a drawn-out farewell from his owner. As dogs do, other guest would also become slightly agitated by the flow of entry and exits from the home. So, because we all know we are ‘in it for the dogs’, we changed our rules. At drop-off and pick-up, clients are asked to wait outside in their vehicles to be greeted by the attendant where they are invited for short visit and greeting in the ‘PLAY & LEARN’ yard. We do also aim to offer open houses multiple times a year for current and interested clients to come and check us out. 

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